Terms & Conditions

 

GENERAL TERMS AND CONDITIONS OF SALE AND USE OF WWW.ENCHANTJEWELS.COM  (FEB 2018)

 

The purchase of any products offered on www.enchantjewels.com website is subject to these Terms and Conditions

("Terms and Conditions of Sale").

 

Orders may only be placed on the www.enchantjewels.com website by individual consumers and corporations purchasing goods other than for resale. Any resale or distribution of Enchant Jewels Boutique products purchased on www.enchantjewels.com website is strictly prohibited.

 

Enchant Jewels Boutique and Enchant Jewels

 

Enchant Jewels Boutique may be referred to as Enchant Jewels Boutique and www.enchantjewels.com may be referred to as Enchant Jewels.

 

Enchant Jewels Boutique may update these Terms and Conditions of Sale at any time without prior notice.

 

For each order on www.enchantjewels.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be requested.

 

Purchase - Terms of ordering

 

The www.enchantjewels.com website may be used to order a selection of Enchant Jewels Boutique products from Enchant Jewels Boutique, directly online via the Internet.

 

The delivery zone for Enchant Jewels Boutique products ordered via the www.enchantjewels.com website and the phone number referred to above is worldwide.  An order can be placed for one or several delivery address. (See section below titled “Shipping and Delivery - Delivery Zone")

 

For each product selected on the www.enchantjewels.com website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to Enchant Jewels Boutique for processing (see "Acceptance of orders").

 

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed on the www.enchantjewels.com website are representative of the original Enchant Jewels Boutique products, variations may occur due to the nature of crafting custom orders certain handmade products. In addition, true color representations may also be affected by technical restrictions of color reproduction on your computer screen/equipment. 

 

Enchant Jewels Boutique reserves the right not to accept or to cancel your order in our sole discretion for any reason without liability if, among other things, the products are not available, are correctly priced or are otherwise correctly described. Accordingly, Enchant Jewels Boutique shall not be liable for any error or inaccuracy in the photographs or graphical representations of Enchant Jewels Boutique products displayed on the www.enchantjewels.com website. If you have any questions about the products, you may contact our customer service at customerservice@enchantjewels.com.

 

Enchant Jewels Boutique reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Enchant Jewels Boutique has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.

 

For any exceptional order, we thank you to contact our customer service customer service at customerservice@enchantjewels.com .

 

Purchase - Availability

 

Our offers of products are valid as they are displayed on the www.enchantjewels.com website, subject to availability. Instructions about the availability of products are provided at the time of the ordering. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. In the case of unavailability of a product after ordering, you will be informed by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the www.enchantjewels.com website in substitution or to cancel your order.

 

If you choose to cancel your order, you will be refunded if your bank account has been debited.

 

Enchant Jewels Boutique shall not be liable in case of stock outage or unavailability of products.

 

Enchant Jewels Boutique reserves the right to change at any time and without notice the items proposed on the www.enchantjewels.com website.

 

Purchase - Order Confirmation

 

At the end of the ordering procedure, you are invited to complete the checkout procedure, at which time your order will be transmitted to Enchant Jewels Boutique for processing and may not be amended or cancelled except pursuant to the conditions provided for herein the Terms and Conditions of Sale or in conditions provided for pursuant to applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale.

 

You will receive an order summary via email.

 

The data registered by the www.enchantjewels.com website establish the terms of the transactions between Enchant Jewels Boutique and its customers. In the case of a dispute between Enchant Jewels Boutique and its customers relating to a transaction entered into using the www.enchantjewels.com website, the data registered by Enchant Jewels Boutique are the terms of the transaction.  Notwithstanding, Enchant Jewels Boutique reserves the right not to accept or to cancel your order if the products are not available, are correctly priced or are otherwise correctly described.

 

Purchase - Price Payment

 

The prices of Enchant Jewels Boutique products are indicated in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery").

Enchant Jewels Boutique reserves the right to modify the prices of products offered on the www.enchantjewels.com website at any time without prior notice. You will be charged the prices displayed on the www.enchantjewels.com website at the time your order was confirmed provided the goods ordered were available at this time, however, Enchant Jewels Boutique reserves the right not to accept or to cancel your order if the products are not available, are correctly priced or are otherwise correctly described.

 

You are required to pay for any order placed on the www.enchantjewels.com website immediately upon confirmation of your order. We only accept payment by charge card or credit card as well as PayPal.

 

All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard®, Visa®, American Express®. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.

 

Your charge card or credit card will be debited when your order is processed. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the goods available.

 

Purchase - Reservation of title

 

The ordered products remain the property of Enchant Jewels Boutique until full payment is tendered to Enchant Jewels Boutique.

 

In case of a payment dispute, you undertake to return the received products to Enchant Jewels Boutique immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.

 

Shipping and Delivery - Delivery Zone

 

Goods purchased via the www.enchantjewels.com website may be delivered worldwide.

 

Goods will be shipped to the delivery address(es) specified during the ordering procedure.

 

Shipping and Delivery

 

Delivery costs depend on the shipping address of your order. 

All items are handcrafted in Malaysia and will be shipped via DHL Worldwide Express.  Shipping is free of charge worldwide.

Please take note a valid phone number will need to be provided for our shipping couriers.

 

Please allow 1 week for your order to be shipped.

 

We will inform you of the shipping costs for the shipment method in the order summary displayed on the www.enchantjewels.com website before you confirm your order. This amount will be payable by you.

Please note, for orders outside of Malaysia, you are responsible for any and all customs fees.

 

Delivery Time - Time required for delivery

 

During the delivery procedure, please kindly take note a signature is required upon delivery.

 

Please allow 1 to 5 days for your order to be delivered once its shipped.

However, Enchant Jewels Boutique reserves the right to divide your order into part shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.

 

Delivery Time - Problems of delivery

 

Any failure to deliver or late delivery exceeding seven (7) days from date of shipment should be reported to our customer service as soon as possible. In order for your claim to be accepted, please notify us within fourteen (14) calendar days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign. 

 

Returns & Etc

 

All sales are final.
A product ordered on the www.enchantjewels.com website cannot be returned for exchange or refund. 

 

Plated Products

 

Products plated in yellow gold and white gold may wear over time.  These products can be re-plated for a surcharge.  Please contact our customer service at customerservice@enchantjewels.com.

 

 

General Terms and Conditions of Use of www.enchantjewels.com website

 

The www.enchantjewels.com website is operated by Enchant Jewels Boutique. Enchant Jewels Boutique, the parent of the Enchant Jewels group, operates the www.enchantjewels.com website and has granted Enchant Jewels the right to sell a selection of Enchant Jewels Boutique products over the Internet.

 

The use of the www.enchantjewels.com website and the purchase of any products offered on www.enchantjewels.com website is subject to these terms and conditions ("Terms and Conditions of Use"). The use of the www.enchantjewels.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the Privacy Policy for the www.enchantjewels.com website ("Privacy Policy"); see "Security and Personal Data."

 

Enchant Jewels Boutique may update these Terms and Conditions of Use and the Privacy Policy at any time without notice. By continuing to use the www.enchantjewels.com website following any such change, you agree to comply with and be bound by the Terms and Conditions of Use and consent to the Privacy Policy, each as modified. You can view the most current version of the Terms and Conditions of Use or of the Privacy Policy at any time by clicking on the hyperlink labeled "customer service".

 

Security and Personal Data

 

The www.enchantjewels.com Privacy Policy (see "Privacy Policy") governs the use of any personal information that you provide to Enchant Jewels Boutique on this website, Enchant Jewels Boutique may modify or amend the Privacy Policy at any time as provided in the Privacy Policy.

The www.enchantjewels.com website is not intended for minor children.

 

Intellectual Property

 

All material on the www.enchantjewels.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks, and all other intellectual property of any nature) are the exclusive property of Enchant Jewels Boutique and its subsidiaries. You may not reproduce, by any means or process (except as expressly provided herein), in full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the www.enchantjewels.com website.

 

The "Enchant Jewels" trademark, the trademark image of H “crown” H and “Enchant Jewels” and all other Enchant Jewels Boutique related marks and logos, whether or not registered, displayed on the www.enchantjewels.com website, as well as the domain name "www.enchantjewels.com," are and will remain the exclusive property of Enchant Jewels Boutique. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of Enchant Jewels Boutique is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the www.enchantjewels.com website or any content contained therein. You may make a single copy of web pages published on the www.enchantjewels.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

 

Linking

 

The www.enchantjewels.com website may contain links to third party websites not under the operation or control of Enchant Jewels Boutique. Such links are provided as a convenience only and cannot, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services offered thereon. You may only provide a link to the www.enchantjewels.com website if expressly authorized in writing by Enchant Jewels Boutique.

 

Limitation of Liability

 

Enchant Jewels Boutique shall not be liable to you or any third party for any indirect, idental special or consequential damages, luding, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the www.enchantjewels.com website, even if Enchant Jewels Boutique has been advised of the possibility of such damages.

 

Disputes - Law

These Terms and Conditions of Use shall be governed by and construed in accordance with Malaysia’s law, without regard to principles of conflicts of laws. The language of these Terms and Conditions of Use is English. Enchant Jewels Boutique shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.