Frequently Asked Questions (FAQ):

 

SHIPPING

Q: Where does Enchant Jewels ship?

A: Enchant Jewels ships worldwide.

 

Q: How long does it take for Enchant Jewels to ship an order?

A: All of Enchant Jewels products will take 1 week to ship from the date an order is confirmed. As all of the items are made to order.

Q: How much does it cost to ship?

A: Shipping is free of charge worldwide.

Q: What shipping method does Enchant Jewels use?

A: Enchant Jewels ships with DHL Worldwide Express and delivery within 1 to 5 days. Once an order is shipped, tracking number will be provided via email. Please kindly take note a signature is required during delivery.

 

PAYMENT

Q: What sort of payment method does Enchant Jewels accept?

A: Enchant Jewels accepts PayPal and other major credit cards such as Visa, Mastercard and American Express.

Q: Does Enchant Jewels charge sales tax or any other fees?

A: Your order maybe subject to import duties and/or taxes, due to the nature of complex international laws we do not include duties or taxes in your orders. You are fully responsible for any local customs and duties for your order. As governed by law we are to fully disclose the full value of the package and we are unable to alter this value. If an order is cancelled/refused after being shipped, then you are fully responsible for the shipping expenses alongside additional fees, duties or custom taxes that incurred during the shipping process.

RETURNS & ETC

Q: What is Enchant Jewels return/exchange policy?

A: All of Enchant Jewels products are handmade and made to order, therefore all sales are final. A product ordered from Enchant Jewels website cannot be returned for an exchange or refund.

Q: Why is the product received isn't exactly as per Enchant Jewels website?

A: While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed on the www.enchantjewels.com website are representative of the original Enchant Jewels Boutique products, variations may occur due to the nature of crafting custom orders certain handmade products. In addition, true color representations may also be affected by technical restrictions of color reproduction on your computer screen/equipment.

Q: ​Are you products handmade?

A: Yes all of the products available on www.enchantjewels.com are handmade and not mass produced.